To Download a File please use a file transfer program
such as Fetch for Mac; or FileZilla or SmartFTP for PC:
This is case-sensitive!
Type in the ID:              downloadfile1
Type in the Password:  Customer1
Click on the file you want to download

To Upload a File please use a file transfer program
such as Fetch for Mac; or FileZilla or SmartFTP for PC:
This is case-sensitive!
Type in the ID:               uploadfile1
Type in the Password:   Customer2
Click on the file you want to upload